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Estrangeiro (pt)

Local: EstrangeiroDescricao: Organization You will be working with a company dedicated to channelling holiday package deals through their website. Function As a German Travel Agent you will be responsible for: -Arranging flights, insurance and accommodation -Using a booking system (Amadeus) to secure holidays -Advising clients on travel arrangements, e.g. visas and passports -Sending out tickets to clients -Keeping clients up to date with any changes -Dealing with complaints or refunds -Ensuring the complete reservations cycle, from the first telephone contact received until the verification of the customer satisfaction Requirements Qualifications: -Education in Tourism and Hospitality is desired -A native level of German -An intermediate level of Spanish as a minimum (the 1 month training period will be given in Spanish) Experience: -At least 1 year experience in a travel agency, airline call centre, booking Call Centre or on line travel agency. Technical skills: -At least 6 months of working knowledge of Amadeus Offer -Initially 3 month contract + 6 with the possibility of permanent incorporation depending on your performance. -Competitive salary and benefits -International working environment -Young and dynamic team Apply in this ad or contact: Lucie Zylova (+34) 93 231 00 0Candidate-se a esta Oferta

Vagas de German Speaking Travel Agent


Porto (pt)

Local: PortoDescricao: Empresa e Função N-Ã-O é para vendas porta-a-porta nem tele-marketing. Grupo empresarial multi-nacional com mais de 40 anos de actividade, líder no sector do Turismo e Lazer em Portugal, com sede no Porto (Boavista/Foz) admite novo colaborador para integrar equipa de atendimento presencial ao público. Os clientes são convidados directamente pela empresa a partir da sua carteira de clientes. Função: Recepção dos clientes nas instalações da empresa, promoção e aconselhamento de cruzeiros, pacotes turísticos, hotéis e escapadelas rurais mediante o gosto do cliente, ou seja, promoção integrada nos hábitos do cliente. Vai ser o intermediário entre a empresa e os clientes. Perfil Boa apresentação e simpatia; Vocação para o cliente; Disponibilidade imediata e total; Idade até 35 anos, preferencialmente; Curso Superior, preferencialmente mas não eliminatório; Dinamismo profissional; Conhecimentos em Turismo; Residente no Grande Porto. NOTA: Candidaturas com CV anexado, sff. Oferta Entrada imediata; Formação, em Turismo, inicial e continua; Prémios em vales-viagem na agência da empresa; Remuneração base + Prémios Óptima oferta de trabalho com possibilidade de crescimento profissional, contudo a empresa é exigente com o profissionalismo dos seus colaboradores, sempre em vista a satisfação do cliente.Candidate-se a esta Oferta

Vagas de Promotor Turístico para Agência de Viagens (m/f)


Lisboa (pt)

Local: LisboaDescricao: HouseTrip is one of Europe?s largest holiday rental websites. We?re passionate that the experience of staying in a holiday rental is far superior to staying in a hotel; so we?ve made them just as easy to book. Recently ranked the number two start-up in London by Wired Magazine (2012), HouseTrip is backed by ?The Big Three? venture capitalists: Index Ventures, Accel Partners and Balderton Capital, and has incredible traction in the market as its growth continues to accelerate. Job overview Our job at HouseTrip is to put smiles on the faces of our guests. In our Resolution Team, that is done by effectively helping the customer, being friendly and being fast ? and doing this day in day out without compromise. On the rare occasions that a booking does not go as planned it will be your job to quickly recover the situation for the Guest. For example, if the Host were to cancel the booking for the Guest prior to the travel date you would do everything you can to find an alternative for the Guest and delight them with your service. As well as dealing with customers on the phone and on email, you need to understand the HouseTrip booking systems, policies and procedures and (in time) be prepared to make suggestions as to how these should change. You?ll need outstanding verbal and written communication skills. You?ll need to be organised, courteous, able to deal with multiple priorities, remain calm and professional. You?ll need to be able to use your initiative to decide what to do next as easily, yet also respond reliably to direction from your manager and support your team mates. Responsibilities Contact Guests proactively should we detect a problem with their booking, providing them with alternatives to solve the problem Respond and follow up to inbound contacts from customers, solving their problems in a fast and friendly way (via email and phone) Identify and escalate priority issues in order to avoid customer and operational impact Handle and resolve customer complaints (e.g. obtain and evaluate relevant data to ensure proper follow up and resolution). Mediate between Guests and Hosts to resolve issues (e.g. in case of complaint, ensure guest and host are satisfied, will continue to use HouseTrip services and the final outcome is a balanced decision for both parties) Report on activity on a daily basis and be accountable for your contribution to the team?s effort Make suggestions to implement projects that increase customer satisfaction and ensure the highest quality of service Keep up to date with all relevant company policies, processes and tools as well as knowing in great detail how the product (website) works Background Experience delivering quality service to customers over the phone and via email Key competencies Initiative Communication and interpersonal skills Customer focus Integrity and Trustworthiness Representing HouseTrip Managing complexity / problem solving Skills Fluency in written and spoken English Fluency in written and spoken German Good computer literacyCandidate-se a esta Oferta

Vagas de Resolution Team Agent (German / English)


Lisboa (pt)

Local: LisboaDescricao: HouseTrip is one of Europe?s largest holiday rental websites. We?re passionate that the experience of staying in a holiday rental is far superior to staying in a hotel; so we?ve made them just as easy to book. Recently ranked the number two start-up in London by Wired Magazine (2012), HouseTrip is backed by ?The Big Three? venture capitalists: Index Ventures, Accel Partners and Balderton Capital, and has incredible traction in the market as its growth continues to accelerate. Description HouseTrip is one of Europe?s largest holiday rental websites. We?re passionate that the experience of staying in a holiday rental is far superior to staying in a hotel; so we?ve made them just as easy to book. Recently ranked the number two start-up in London by Wired Magazine (2012), HouseTrip is backed by ?The Big Three? venture capitalists: Index Ventures, Accel Partners and Balderton Capital, and has incredible traction in the market as its growth continues to accelerate. Job overview Our job at HouseTrip is to put smiles on the faces of our guests. In our Relocation Team, that is done by effectively solving the customer?s problem, being friendly and being fast ? and doing this day in day out without compromise. On the rare occasions that a booking does not go as planned it will be your job to quickly recover the situation for the Guest. For example, if the Host were to cancel the booking for the Guest prior to the travel date you would do everything you can to find an alternative for the Guest and delight them with your service. As well as dealing with customers on the phone and on email, you need to understand the HouseTrip booking systems, policies and procedures and (in time) be prepared to make suggestions as to how these should change. You?ll need outstanding verbal and written communication skills. You?ll need to be organised, courteous, able to deal with multiple priorities, remain calm and professional. You?ll need to be able to use your initiative to decide what to do next as easily, yet also respond reliably to direction from your manager and support your team mates. Responsibilities Contact Guests proactively should we detect a problem with their booking, providing them with alternatives to solve the problem Respond and follow up to inbound contacts from customers, solving their problems in a fast and friendly way (via email and phone) Identify and escalate priority issues in order to avoid customer and operational impact Report on activity on a daily basis and be accountable for your contribution to the team?s effort Make suggestions to implement projects that increase customer satisfaction and ensure the highest quality of service Keep up to date with all relevant company policies, processes and tools as well as knowing in great detail how the product (website) works Background Experience delivering quality service to customers over the phone and via email Key competencies Initiative Communication and interpersonal skills Customer focus Integrity and Trustworthiness Representing HouseTrip Managing complexity / problem solving Skills Fluency in written and spoken German Fluency in written and spoken English Good computer literacy http://hire.jobvite.com/j/?cj=oGJJYfwQ&s=Ofertas_EmpregoCandidate-se a esta Oferta

Vagas de Relocation Team Agent / German


Lisboa (pt)

Local: LisboaDescricao: HouseTrip is one of Europe?s largest holiday rental websites. We?re passionate that the experience of staying in a holiday rental is far superior to staying in a hotel; so we?ve made them just as easy to book. Recently ranked the number two start-up in London by Wired Magazine (2012), HouseTrip is backed by ?The Big Three? venture capitalists: Index Ventures, Accel Partners and Balderton Capital, and has incredible traction in the market as its growth continues to accelerate. Job overview Our job at HouseTrip is to put smiles on the faces of our guests. In our Resolution Team, that is done by effectively solving the customer?s problem, being friendly and being fast ? and doing this day in day out without compromise. On the rare occasions that a booking does not go as planned it will be your job to quickly recover the situation for the Guest. For example, if the Host were to cancel the booking for the Guest prior to the travel date you would do everything you can to find an alternative for the Guest and delight them with your service. As well as dealing with customers on the phone and on email, you need to understand the HouseTrip booking systems, policies and procedures and (in time) be prepared to make suggestions as to how these should change. You?ll need outstanding verbal and written communication skills. You?ll need to be organised, courteous, able to deal with multiple priorities, remain calm and professional. You?ll need to be able to use your initiative to decide what to do next as easily, yet also respond reliably to direction from your manager and support your team mates. Responsibilities Contact Guests proactively should we detect a problem with their booking, providing them with alternatives to solve the problem Respond and follow up to inbound contacts from customers, solving their problems in a fast and friendly way (via email and phone) Identify and escalate priority issues in order to avoid customer and operational impact Report on activity on a daily basis and be accountable for your contribution to the team?s effort Make suggestions to implement projects that increase customer satisfaction and ensure the highest quality of service Keep up to date with all relevant company policies, processes and tools as well as knowing in great detail how the product (website) works Background Experience delivering quality service to customers over the phone and via email Key competencies Initiative Communication and interpersonal skills Customer focus Integrity and Trustworthiness Representing HouseTrip Managing complexity / problem solving Skills Fluency in written and spoken English Fluency in written and spoken German Good computer literacy http://hire.jobvite.com/j/?cj=ofyrYfwW&s=Ofertas_EmpregoCandidate-se a esta Oferta

Vagas de Reservation Team Agent / German


Porto (pt)

Local: PortoDescricao: Hotel de 4* em Penafiel, precisa de Cozinheiro: Requisitos: ?Formação Técnico-profissional de cozinha. ? Escolaridade mínima: 12º ano; ? Experiência profissional anterior em Hotéis (Serviço Buffet, Carta e Eventos) ? Experiência mínima de 1 ano; ? Aptidão para um serviço fortemente orientado para o cliente; ? Forte apetência para o trabalho em equipa ? Facilidade de comunicação; ? Flexível e disponível; ? Apresentação cuidada; ? Responsável e organizado. Resposta com carta de apresentação, CV e Foto.Candidate-se a esta Oferta

Vagas de Cozinheiro (M/F)


Lisboa (pt)

Local: LisboaDescricao: O nosso cliente é uma agência de viagens e pretende recrutar: Estagiário (M/F) Lisboa COM.EAV.04 O colaborador a integrar os quadros do nosso Cliente terá como responsabilidades: – Acompanhamento das actualizações / informações geridas pelo software Amadeus; – Contacto permanente com clientes (para obtenção de passaportes e vistos); – Contacto permanente com os operadores de viagens; – Follow up de orçamentos; – Introdução no sistema, dos pagamentos e recebimentos. Requisitos: – Curso técnico/profissional na área do turismo; – Elegível para a realização de um estágio profissional pelo IEFP (eliminatório); – Bons conhecimentos de Inglês (eliminatório); – Bons conhecimentos de MS Office; – Conhecimentos do software Amadeus (eliminatório). Perfil Comportamental: – Capacidade de multi-task; – Capacidade de comunicação; – Bom relacionamento interpessoal; – Espírito de equipa; – Dinamismo; – Pro-actividade; – Assertividade; – Comercial. Se acredita ser o candidato certo, envie-nos o seu Curriculum Vitae detalhado indicado a referência COM.EAV.04 no assunto clicando “Candidatar-se”. CERTHO RECURSOS HUMANOS Acertar é humano.Candidate-se a esta Oferta

Vagas de Estagiário (M/F)


Estrangeiro (pt)

Local: EstrangeiroDescricao: We are Recruiting Corporate Executive Pastry Chef (M/F) PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting Waiter for an international 5 star deluxe Cruise Company with the following profile: POSITION: Corporate Executive Pastry Chef STATUS: Exempt LEVEL: Manager DEPARTMENT: Food & Beverage REPORTS TO: Manager Culinary Operations GENERAL DESCRIPTION Responsible for establishing the high end food product with in the Seabourn Fleet. Management of all shipboard Pastry operations to ensure that the line’s high standards of cuisine are achieved and maintained within the budgetary limitations established as company policy. Rotates between various ships and the corporate office. This position will require extensive traveling and it is anticipated approximately 60% of the time will be traveling. Supervises the Executive Pastry Chef in all aspects of food. Provides general assistance to the Manager Culinary Operations. Onboard accommodation will be a passenger suite; in case a suite is not available, a single crew cabin will be provided. DUTIES AND RESPONSIBILITIES STANDARDS: Establishes and maintains standards for the consistent production of new cuisine. Monitors the performance of the entire pastry operation and other related food production Staff to insure that their duties and services are carried out in accordance with the regulations and current instructions provided by SCL. Evaluates and reviews the pastry operations staff’s performance as per SCL policy in cooperation with shipboard management. Ensures that all food items are being properly handled according to U.S. Public Health Service policy. MANAGEMENT: Supervises the entire pastry operation. Sets up production schedules, composition of pastry teams, job assignments and operation flow in cooperation with the Executive Pastry Chef and Executive Chef. Determines which piece of equipment is to be used for each dish in cooperation with the Executive Pastry Chef and Executive Chef. Liaises with the Executive Chef / Hotel Manager/ Corporate Seattle regarding galley/ pastry operation matters. Liaises with other shipboard departments regarding food operation matters. Meets periodically with shipboard management to discuss the objectives of his/her visits, Progress observed and results achieved. Writes a “Trip Report.” Keeps the Manager Culinary Operations continually informed on matters relating to his/her field of activity. EDUCATION AND TRAINING: Develops a training program designed to teach basic preparation techniques in small incremental steps that is rigorously taught, evaluated and monitored on board. Conducts ongoing formal and informal training of all pastry staff, and other food-related staff in the basic skills and knowledge necessary to execute their duties. Trains the Maitre d’hotel and service staff on how to introduce the pastry menus to the guests at each meal. Develops a formal program for receiving guest feedback at every meal from the Maitre d’hotel and service staff. Ensures that pastry operation staff follows standardized recipes at all times. Continues his/her own education by staying abreast of trends, following new cook books and professional and shelter magazines. Makes a formal presentation of trends to the Executive Pastry Chef, Executive Chef, Hotel Manager and galley staff during each visit. Holds a formal meeting during each visit to the vessel that is independent of other meetings where the Pastry staff and Executive Chef can discuss any issues desired. MENU PLANNING: Concepts dessert menu cycles as per current market situation, will work closely with the Corporate office in Seattle. Implements new pastry menu cycles as per current instructions provided by SCL. Develops an individual presentation and a photographic record of each dish. Recommends changes to the Corporate Food & Beverage Department when adjustments are necessary to the line’s recipes and/or item standards. COST CONTROL AND PURCHASING: Monitors overall food consumption and preparation within the pastry to ensure that waste is minimized. Monitors the pastry?s waste and yield management closely. Monitors and analyzes food cost/consumption data and results within the pastry. Conducts physical food inventory (spot-checks) on each visit to a vessel and advises SCL of his findings. Advises on food product and equipment specifications. Monitors equipment function, breakdown and repair. Performs a weekly survey during visits with engineer to check temperature and function. Liaises with the Hotel Manager and Provision Master on provision storeroom operations, including procedures for ordering, receiving, storing, issuing, and inventory control. Develops a food item consumption booklet that allows corporate hotel purchasing to dictate ingredients and quantities to be delivered to each vessel. SPECIFIC JOB REQUIREMENTS - Thorough knowledge of cruise ship catering operation. – Thorough knowledge of pastry foodstuffs. – Thorough knowledge of pastry preparation, presentation and preservation. – Thorough knowledge of galley/ pastry equipment. – Thorough knowledge of menu construction/engineering. – Thorough knowledge of Public Health and Sanitation’s regulations and procedures. – Thorough knowledge or purchasing systems, records and procedures. – Effective planner, implementer and problem solver. EDUCATION / TRAINING - Must have successfully completed U.S.P.H.S. course on vessel sanitation. – Must have a degree in culinary arts from a recognized institution. – Must have extensive experience in food operation aspects of shore-based hotel and cruise ship catering. KNOWLEDGE / SKILLS / ABILITIES - Knowledge of quality control standards and practices. – Ability to create criteria for productivity. – Ability to coordinate special events and promotional programs. – Ability to plan, organize and complete work in accordance with time deadlines. – Ability to delegate tasks and check work in progress and upon completion. – Ability to select, train, supervise and evaluate the work staff. – Ability to identify potential within the crew for advancement. – Ability to develop pride, professionalism and a high level of morale amongst crew along with a commitment to quality. – Ability to interact tactfully and effectively with staff, management and customers. – Ability to communicate effectively with others, orally and in writing. – Ability to read, interpret and follow work rules and specifications in English. – Ability to maintain confidentiality of company and personal related issues. SPECIAL REQUIREMENTS - Able to work odd hours and on weekends and holidays.Candidate-se a esta Oferta

Vagas de Corporate Executive Pastry Chef


Estrangeiro (pt)

Local: EstrangeiroDescricao: We are Recruiting Waiter (M/F) PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting Waiter for an international 5 star deluxe Cruise Company with the following profile: Job Description Position Title: Waiter Reports to: Maitre d?hotel, Department: Food & Beverage Job Summary: ? Responsible for all food and service related issues in his/her assigned station of responsibility and guest satisfaction Job description: ? Ensure all Hotel Operations functions are carried out in compliance with the line?s Environmental Compliance Plan (ECP). ? The Waiter/Waitress reports directly to his/her section Assistant Restaurant Manager/Manageress or Supervisor, as directed by the Restaurant Manager/Manageress. ? Learn the standards by meeting the relevant restaurant company standard procedures. ? Learn the regulations and procedures of? the United States Public Health/United Kingdom Public Health and adhere to these standards, at all times. ? Have a thorough knowledge of ships daily activities. ? Responsible for helping to achieve the yearly goal for the bar scores in the guest comment cards. ? Learn names of the guests in, his/her section (tables). ? Responsible for cleanliness and the upkeep of his/her own MISC En Place. ? The Waiter/Waitress will be aware of any special requests and dietary requirements that his/her passengers may require. ? The Waiter/Waitress will serve his/her passengers to the highest standards set by the company. ? Perform various duties to include embarkation duties, afternoon teas, and Captains cocktail parties buffet breakfast/lunch service duties, in addition to the normal restaurant duties. ? Must be flexible with working hours and cleaning duties and any other duties as requested by the Assistant maitre d?hotel. Additional duties include collecting hotel stores, wheel chairs duties and baggage duties. ? Attends various training session with the aim to further improve his/her level of performance. ? Attends daily menu briefings in regards of our daily menus ? Learn and implement standards of the ship by meeting the relative standards of the restaurant he/she will be assigned to. ? Strives to a minimize breakage and wastage and follows proper procedures when disposing of garbage. ? Helps to set up special events and functions as instructed by the ships management ? Communicates any problems, challenges, complaints or service difficulties in a timely manner to the immediate supervisor. ? Assists with Lido duties on a regular basis. ? Table silver service in the restaurants to adhere. ? Follows company guidelines regarding uniforms and personal hygiene ? Being able to identify special meal request of specific guests ? Responsible for the proper storage/use and maintenance of glassware and china. ? Assists in additional duties as requested by the ships management. Job Requirements: Preference should be given to candidates with: ? Diploma from a recognised apprenticeship program, or equivalent. ? At least two years of full time working experience on a four or five star (or similar grade) hotel/restaurant, in the addition of catering college, catering to an international clientele. ? Restaurant experience combined with good attitude, willingness to learn, good presentation and English language skills. ? Previous experience from another Cruise Line ? To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company’s Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass. Experience: ? Requires the knowledge of all aspects of good quality restaurant service. ? Preferably some shipboard related working experience ? Working experience with international clientele Skills: ? Must be self disciplined and be able to communicate with the guest and other departments. ? Must be a self motivated person with an eye for detail ? Should always have the ambition for promotion ? Ability to work in a team ? Ability to understand and follow verbal and written instructions and see to the completion to the task assigned ? Must be a good time keeper ? Will be required to lift and carry large trays with plates and crockery from galley to restaurant stationsCandidate-se a esta Oferta

Vagas de Waiter for 5* Cruise Company


Estrangeiro (pt)

Local: EstrangeiroDescricao: PEOPLECONQUEST HUMAN RESOURCES is recruiting for a 5 Star CruiseShip: Position Title Personnel &Training Manager Report to Shipboard: Hotel Director Accountability Facilitate training programs and serve as shipboard human resources liaison officer. Operational Duties Essentials Functions: ? Manages the onboard training and development activities by facilitating professional development and leadership programs, with particular emphasis on job skills training programs for newly hired crew members. ? Measures and evaluates trainee?s performance to ensure alignment with job competencies. ? Coaches and guides trainees through a series of in-class training activities and an extensive on-the-job training program to ensure trainees successful attainment of College certification. ? Effectively communicates with Corporate Learning & Development Department and onboard management with regards to trainee?s knowledge, skills and abilities. ? Works collaboratively with key corporate personnel and subject matter experts to design, develop and implement learning & development programs. ? Evaluates the effectiveness of the learning & development activities to continually ensure objectives are achieved and provides recommendations for improvement as required. ? Coordinates the online learning offerings and manages the venues. ? Oversees the shipboard welcome process for new joiners. Secondary Functions: ? Establishes and maintains effective professional relationships with Heads of Departments and members of the ships company. ? Communicates operational issues to the Hotel Director and raises any crew issues to the onboard management team. ? Participates in crew welfare meetings to provide suggestions and recommendations that positively contribute to the enhancement of onboard morale. ? Provides support in regards to shipboard life, compassionate circumstances, job conditions, etc. ? Reports complaints of discrimination and harassment to Captain and Staff Captain. ? Assists with the development and distribution of career opportunities. ? Coordinates graduation ceremonies. ? Performs other duties as assigned. Required Qualifications ? Three years relevant experience, preferably in cruise industry ? Experience in the field of Adult Learning is desired ? Exemplary presentation and facilitation skills ? Capacity to serve as a role model to both existing and new members of the Seabourn team and ability to inspire others to follow the Seabourn values. ? Exceptional interpersonal skills and easily approachable ? Ability to research and design training curriculum and materials ? Ability to work independently as well as collaboratively ? Advanced verbal, non-verbal, written communication skills ? Experience editing, including advanced knowledge of English grammar ? Proficient in MS Word, Excel and Power Point to an intermediate level Candidate-se a esta Oferta

Vagas de Personnel &Training Manager


Estrangeiro (pt)

Local: EstrangeiroDescricao: A PEOPLECONQUEST RECURSOS HUMANOS encontra-se a recrutar para Cruzeiro de 5 estrelas As únicas vagas disponíveis são: Empregados de Bar: Um BarWaiter é responsável pelo serviço e venda de bebidas na zona de trabalho que lhe é atribuída (bar ou lounge). Empregados de Mesa: Um Waiter é Responsável por toda a comida e serviço que esteja relacionado com a sua zona de atendimento, assim como a satisfação dos clientes. Empregadas de andares: Uma Housekeeper está encarregue da limpeza e arrumação de todas as suites do cruzeiro e zonas comuns. Junior Sous Chef: Supervisiona a equipa de cozinheiros a bordo assegurando os padrões de qualidade culinária da companhia.(Experiência obrigatória em Cruzeiros de 5*) Sous Chef: É responsável pelas funções do pessoal, auxiliando o Executive Chef no planeamento de menus, preparação de comida e controlo de qualidade. (Experiência obrigatória em Cruzeiros de 5*) Executive Chef: Faz a gestão de todos os pratos elaborados a bordo para assegurar o padrão de qualidade dos mesmos. Gere controlo de custos, treino de equipa e supervisiona os Sous Chefs. (Experiência obrigatória em Cruzeiros de 5*) Corporate Executive Pastry Chef: Responsável pela preparação e qualidade de toda a parte de Pastelaria. Faz turnos rotativos entre os vários cruzeiros. supervisiona o Executive Pastry Chef em todos os aspectos. Passará 60% do seu tempo em viagem. (Experiência obrigatória em Cruzeiros de 5*) Chef the Partie: Responsável por assegurar a qualidade e mise en place de todos os pratos que dão saida da cozinha. (Experiência obrigatória em Cruzeiros de 5*) Personnel & Training Manager: Responsável pelos programas de treino de competências e segurança do staff e recursos humanos. (Experiência obrigatória em Cruzeiros de 5*) F&B Manager: Supervisor da área de comidas e bebidas, planeia, organiza, controla e avalia todos os aspectos que estejam relacionados com esta mesma área. Está responsável também pelo recrutamento, treino de competências da equipa, stocks, e planeamento de horários.(Experiência obrigatória em Cruzeiros de 5*) Perfil Geral: – Experiência em unidades hoteleiras em Portugal com mais de 4 estrelas (factor eliminatório) – Habilitações Académicas em Hotelaria e Turismo – Fluência verbal e escrita em Inglês(factor eliminatório); – Disponibilidade para estar embarcado(a) 4 meses. Todos os cargos de chefia terão de ter obrigatoriamente experiência prévia em Cruzeiros. Oferecemos: Contrato directo com a empresa cliente Boas condições contratuais e salariais Oportunidade de trabalhar numa equipa de excelência e de viajar pelo mundo Envie a sua candidatura com a Ref.ª CRUZEIROS.Candidate-se a esta Oferta

Vagas de Recrutamento para Cruzeiros (Waiters / Bar / Chefs)


Estrangeiro (pt)

Local: EstrangeiroDescricao: PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting F&B Manager for an international 5 star deluxe Cruise Company with the following profile: F&B Manager Food and beverage managers plan, organize, direct, control and evaluate the operations of businesses that operate serving food and beverage. Food and beverage managers still require great customer skills but apply management skills ensuring the labour and financial goals of the organization are maintained. Responsibilities: ? Organize, direct and evaluate food and beverage service ? Recruitment and training of staff ? Shift scheduling ? Performance management; monitor staff performance and provide feedback ? Purchase and control of inventory ? Monitor revenues and expenses ? Ensure practice of heath and safety regulations ? Negotiate supplier arrangements for food and beverage products ? Negotiate with clients for use of facilities for catering, parties, banquets, etc. Knowledge, Skills and Abilities: ? Completion of secondary school should be required ? Diploma or degree in business management or tourism related field would be an asset ? Leadership skills ? Flexibility ? Adaptability ? Inventory management ? Conflict resolution ? Ability to work under pressure ? Ability to multi-task ? Good organizational skills Job Requirements: ? Must have small luxury experience with a strong F&B background in your career. ? Restaurant experience combined with good attitude, willingness to learn, good presentation and English language skills. Updated passport required Cruise experience required Please forward your resume, in English with the following reference in subject: F&B ManagerCandidate-se a esta Oferta

Vagas de F&B Manager (M/F) Cruise Company


Lisboa (pt)

Local: LisboaDescricao: Procura-se Empregado(a)de Mesa Tarefas: – Todas as funções inerentes a empregado de mesa; – Efectuar, juntamente com os outros trabalhadores, a limpeza do restaurante; – Cumprir com as regras de higiene e segurança no trabalho; – Outras tarefas inerentes Perfil: – Experiência mínima de 2 anos em função similar; – Habilitações mínimas ao nível do 12º ano; – Formação em HACCP (preferencial); – Domínio da língua inglesa (eliminatório); – Gosto pelo trabalho em equipa e polivalência; – Sentido de Responsabilidade; – Disponibilidade para trabalhar por turnos e ao fim de semana e feriados; – Boa apresentação; – Idade até 35 anos – Disponibilidade imediata. LOCAL DE TRABALHO: LISBOA ? CHIADO Oferece-se: – Remuneração adequada à função; – Integração numa empresa dinâmica com projeto inovador. Os candidatos deverão enviar e.mail de motivação com a referência “Empregado de Mesa” e Currículo com Foto atualizada.Candidate-se a esta Oferta

Vagas de Empregado de Mesa


Lisboa (pt)

Local: LisboaDescricao: Procura-se Empregado(a)de Cozinha em Full Time ( Lisboa) Tarefas: – Confeção de alimentos; – Empratamento; – Limpeza da Copa e WC; – Cumprir com as regras de higiene e segurança no trabalho; – Outras tarefas inerentes à função. Perfil: – Experiência obrigatória mínima de 2 anos em Cozinha – Habilitações mínimas ao nível do 9ºano de escolaridade – Rapidez na execução dos pedidos – Assiduidade, Pontualidade e Flexibilidade horária – Disponibilidade imediata Local de Trabalho: LISBOA?CHIADO Oferece-se: – Remuneração adequada à função – Integração em empresa dinâmica com projecto inovador em vias de expansão. Os candidatos interessados deverão enviar o seu currículo com FOTO atualizada (obrigatório) clicando “Candidatar-se”.Candidate-se a esta Oferta

Vagas de Empregado(a) de Cozinha


Estrangeiro (pt)

Local: EstrangeiroDescricao: PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting Bar Waiter for a renowned 5 stars deluxe Cruise Company with the following profile: Position Title: Bar Waiter Reports to: Public Rooms Manager Department: Hotel Job Summary: ? Responsible for beverage service and sales in the workstation that is assigned to him/her in the public bar or lounge. Job Description: ? Ensure all Hotel Operations functions are carried out in compliance with the line?s Environmental Compliance Plan (ECP). ? Responsible for promoting and maximizing beverage sales in the workstation that is assigned. ? Follows and ensures that the company beverage standards of service are being adhered. ? Helps to ensure that all beverage stocks in the bars and in lockers or pantries are used, stored and accounted for following company policies and guidelines. ? Provides prompt, attentive and courteous service to every guest in the assigned station. ? Strives to always up-sell to better quality premium and super-premium products. By following wine menu presentation. ? Recommends and suggests beverages when guests ask for assistance in selecting them. ? Maintains an attentive and proactive approach when it comes to offer a second round and ascertaining satisfaction with the product already served. ? Ensures that all complimentary products being offered to our guests, in the Seabourn Fleet, are handled and controlled according to company policies and are treated as company property. ? Responsible for the correct and proper handling of all checks and sales transactions generated in the assigned workstation. ? Responsible for helping to achieve the yearly goal for the bar scores in the guest comment cards. ? Ensures that all drinks are served with the proper garnishes and in the correct glassware and the use of jigger. ? Bar Waiters will be required to give full open deck service from drink service to set up and breakdown of the deck chairs and the upkeep of this furniture when required. ? Ensures that the assigned workstation is properly set and prepared to meet the daily business demands. ? Assists the bartender with requisitioning, following company procedures, all beverages, food items and supplies needed for the daily operation. ? Ensures that all beverages are served at the correct temperatures. ? Follows ship procedure when calling out drinks to be prepared by the bartender. ? Serves only authorized products at company hosted parties. ? Communicates any problems, challenges, complaints or service difficulties, in a timely manner, to the bartender on duty or immediate supervisor ? Assists in ensuring that all food service being provided in the bar (i.e. canapés) is done according to company standards and during the times determined by on board management. ? Ensures that the beverage promotions, as determined by the company or by on board management, are followed and in place in the assigned workstation. ? He will be required to run a wine station in one of the dining salons on a regular basis. ? Responsible for the proper use and maintenance of all associated equipment. ? The Bar Waiters will also be required for the daily U.S.P.H. and U.K.P.H. upkeep for the bars and public lounges in accordance with the high standards of cleanliness maintained through out the vessel. The cleaning required would be from a general scale of dusting, brass, carpet spot cleaning, removal of daily rubbish, cleaning of walls ceilings and floors to in-depth cleaning required in accordance with the ships V.S.P. (Vessel Sanitation Program). ? Ensures that company policy in regards to drinking age is followed and that the service of alcoholic beverages to obviously intoxicated guests is stopped in a tactful and appropriate manner. ? Follows company guidelines regarding uniforms and personal hygiene. ? Assists in additional duties as requested by the ships management. ? Silver service teatime is a daily event and will be obligatory for the set up, breakdown and service dependent on the bar outlet posting Job Requirements: ? High School diploma or equivalent degree. ? Practical knowledge of beverage operations and service. ? To be knowledgeable of the USPH and other international Public Health rules and regulations by participating in the company’s Basic Food Hygiene course every 2 years and achieving a minimum of 80% pass. Experience: ? At least two years of working experience as a bar waiter in a fast pace 4 or 5 star Hotel/Bars catering to an international clientele. ? Working experience with an extensive beverage program that entails premiums and super premiums in all beverage categories. ? Basic knowledge of wine service procedures Skills: ? Strong command of the English language combined with good written skills. ? Ability to work in a team that is focused on revenue generating and exceeding guest expectations. ? Ability to up-sell. ? Ability to describe and recommend beverage products in a way that is convincing, pleasant and attractive. Please forward your resume, in English, to recrutamento@peopleconquest.com with the following reference in subject: Bar Waiter – FIVE STAR CRUISECandidate-se a esta Oferta

Vagas de Bar Waiter (M/F) - Luxury Cruise Line


Estrangeiro (pt)

Local: EstrangeiroDescricao: PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting Executive Chef for a renowned 5 stars deluxe Cruise Company with the following profile: Executive Chef is responsible for the entire galley staff, food planning, quality control, directs all the culinary and associated activities throughout the vessel either personally or through subordinate managers and supervisors. Mentors, develops and provides on-the-job training to subordinates. Reviews financial transactions and monitors budget to ensure efficient operations. Requirements: ? Eight to ten years in subordinate position on board and/or 4-5 star hotels, restaurants or high volume food service facilities. ? Managerial experience required. Must possess the ability to manage international staff in a positive and productive manner. ? Must speak English clearly and distinctly, write and read English in order to understand written procedures, give and receive instructions in written and verbal forms. ? Approved certification or culinary school degree-granting program completion required. Valid passport is required Have to have experience on board as a Executive Chef Please forward your resume, in English, with the following reference in subject: Executive Chef – FIVE STAR CRUISECandidate-se a esta Oferta

Vagas de Executive Chef (M/F) Luxury Cruise Line


Estrangeiro (pt)

Local: EstrangeiroDescricao: PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting Chef de Partie for an international 5 star deluxe Cruise Company with the following profile: Chef de Partie A chef de partie is in charge of a particular area of production. Requirements: ? A Chefs diploma from na internationally recognised culinary institution or equivalente. ? Experience in quality, premium establishments, catering to an international clientele. ? Need at least 2 to 3 years experience as a Chef de Partie either a shore or on a luxury cruise vessel. ? Must have excellent culinary knowledge and training. Please forward your resume, in English, with the following reference in subject: Chef de Partie.Candidate-se a esta Oferta

Vagas de Chef de Partie (M/F) Luxury Cruise Line


Estrangeiro (pt)

Local: EstrangeiroDescricao: PEOPLECONQUEST HUMAN RESOURCES is recruiting for a 5 star cruise line: We have openings for restaurant waiter luxury cruiseline. * Do you have experience in a 4/5 star hotel in restaurant? * Can you be away from home for 4 months? * Do you speak English fluently? The cruiseline pays for all joining costs like medical, visa and flight to and from the ship. Updated passport required Send your CV in English with ref: restaurant waiter.Candidate-se a esta Oferta

Vagas de Restaurant waiter (M/F) Luxury Cruise Line


Estrangeiro (pt)

Local: EstrangeiroDescricao: PEOPLECONQUEST HUMAN RESOURCES is recruiting for a 5 star cruise line: We have openings for HouseKeeping with a luxury cruiseline. * Do you have experience in a 4/5 star hotel in housekeeping? * Can you be away from home for 4 months? * Do you speak English fluently? The cruiseline pays for all joining costs like medical, visa and flight to and from the ship. Valid passport required Send your cv in English with ref: housekeepingCandidate-se a esta Oferta

Vagas de Housekeeping for Luxury Cruise Line


Lisboa (pt)

Local: LisboaDescricao: Procuramos alguém apaixonado e conhecedor de Lisboa para fazer passeios turísticos em Lisboa, Sintra e Arrábida com turistas estrangeiros. Terás de ter facilidade de comunicação e espírito de iniciativa, e ser dinâmico, criativo, simpático e responsável mas também descontraído e com enorme gosto de passear em Lisboa com estrangeiros. Tens de estar abrangido pela medida estágio emprego do IEFP. Deves falar Inglês facilmente (valorizamos o domínio de outras línguas). Tens ainda de ter carta de condução categoria B, e experiência de condução. Valorizamos a tua experiência profissional na área do turismo, nomeadamente em passeios turísticos e/ou no contacto com estrangeiros. Somo uma empresa jovem, irreverente e inovadora. A ideia é encontrar alguém que se enquadre no nosso espírito, e que comece como estagiário, mas que venha, posteriormente a integrar os nossos quadros de pessoal. Se achas que te enquadras nos nossos requisitos envia-nos um email com o teu CV e 3 linhas que nos façam acreditar que és a pessoa certa para trabalhar connosco.Candidate-se a esta Oferta

Vagas de Animação Turística / Guia Turístico (Estágio)


Beja (pt)

Local: BejaDescricao: Perfil: Experiência em limpeza de quartos e áreas comuns, apoio lavandaria e copa (pequenos almoços) Conhecimentos de higiene e limpeza Boa apresentação Sentido de responsabilidade e capacidade de organização Pontualidade e assiduidade Valoriza-se residência na zona e conhecimento de línguas estrangeiras. Oferta: – Contrato de Trabalho; – Remuneração compatível com a função. Se reúne os requisitos pretendidos envie a sua candidatura com fotografia clicando “Candidatar-se”.Candidate-se a esta Oferta

Vagas de Colaborador/a para Estalagem


Estrangeiro (pt)

Local: EstrangeiroDescricao: PEOPLECONQUEST, a Human Resources National Company in ongoing expansion, is currently recruiting Waiter for an international 5 star deluxe Cruise Company with the following profile: Position Title: Junior Sous Chef ? Crew/Officer Department: Hotel Reports to : Executive Chef Job Summary Manage all food preparation in crew/officer galley, ensuring that company?s high culinary standards are maintained within the established budget. Assist the Executive Chef in his duties as requested. Position directly supervises: Crew Cooks Essential Functions ? Assist with meeting budgeted food cost targets and savings for the entire operation. ? Assist with maintaining company standards for food service and achieving the galley?s annual goal for scores on the crew comment cards. ? Assist with establishing and monitoring standard operating procedures throughout the ship. ? Ensure that HESS compliance and Public Health (US/UKPH) standards are upheld. ? Supervise crew galley and crew/officer mess to minimize waste. ? Evaluate performance of crew galley staff per Seabourn personnel policy. ? Manage re-use and incorporation of surplus food from various outlets. ? Ensure that policies and procedures for the food program and crew menu cycles are established and followed. ? Ensure recipes are followed and high standards of cooking maintained. ? Co-ordinate cleaning and maintenance of crew/officer mess facility with the Chief Steward. Secondary Functions ? Attend the crew/officer restaurant during service frequently to solicit feedback about cuisine. ? Assist in training crew galley staff involved in food preparation. ? Supervise the maintenance of, and staff training on crew galley equipment. ? Control traffic to keep unauthorised personnel out of the crew galley area. ? Attend comment card meetings with Executive Chef de Cuisine. ? Control waste, minimize grocery breakage, and monitor garbage separation. ? Ensure that company standards for uniforms and personal hygiene are followed. ? Manage Time and Attendance of all crew/officer mess personnel, minimizing overtime. ? Ensure that crew galley staff thoroughly understands dishes for all meals. ? Ensure that crew galley requisitions adhere to company standards. ? Assist with turning over stock of slow moving items in Provision. ? Conduct physical spot checks of all fresh produce storage in Provision. Job Requirements ? Thorough knowledge of cruise ship catering operation and food preparation for various nationalities. ? Thorough knowledge of food preparation, presentation and preservation procedures. ? Knowledge of USPH and other international Public Health rules and regulations, supplemented by attending the company’s Basic Food Hygiene course every two years and achieving a minimum score of 80%. ? Effective planning, problem-solving and implementation skills. ? Strong command of the English language including writing skills. ? Ability to create and maintain food promotions and other activities to support crew/officer wellness. ? Ability to train and motivate a team. ? Ability to innovate and foster creativity. ? Ability to manage work schedules according to business levels. ? Ability to organize and complete work to meet deadlines. ? PC knowledge of: MXP and Windows. ? Fluent in interpreting and implementing company work. Please forward your resume, in English, with the following reference in subject: Junior Sous Chef Crew – FIVE STAR CRUISE Candidate-se a esta Oferta

Vagas de Junior Sous Chef Crewr (M/F) Cruise Line


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial - urgente.

Vagas de Comerciais D2D - Telecomunicações (M/F) Grande Lisboa


(pt)

SLOT - Recursos Humanos Lda.

Na SLOT Recursos Humanos, potenciamos o seu crescimento. Elevamos a sua performance. Identificamos o melhor de cada candidato e adaptamo-lo ao mercado de trabalho. Deste modo, potenciamos o que de mais positivo há em todas as áreas em que intervimos. Recrutamos para nosso prestigiado Cliente no setor das comunicações, Operador de Telemarketing para Contacto com Clientes Russos.

Vagas de Operador de Telemarketing para Contacto com Clientes Russos (M/F)


(pt)

SLOT - Recursos Humanos Lda.

Na SLOT Recursos Humanos, potenciamos o seu crescimento. Elevamos a sua performance. Identificamos o melhor de cada candidato e adaptamo-lo ao mercado de trabalho. Deste modo, potenciamos o que de mais positivo há em todas as áreas em que intervimos. Recrutamos para nosso prestigiado Cliente no setor das comunicações, Técnico de Agência de Viagens.

Vagas de Técnico de Agência de Viagens (M/F)


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial - urgente.

Vagas de Comerciais D2D - Telecomunicações (M/F) Grande Lisboa e Margem Sul


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais Venda Directa - Telecomunicações (M/F) Aveiro


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais Venda Directa - Telecomunicações (M/F) Porto


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais D2D - Telecomunicações (M/F) Açores


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais D2D - Telecomunicações (M/F) Faro


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial - urgente.

Vagas de Comerciais D2D - Telecomunicações (M/F) Grande Lisboa e Margem Sul


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais Venda Directa - Telecomunicações (M/F) Aveiro


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais Venda Directa - Telecomunicações (M/F) Porto


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais D2D - Telecomunicações (M/F) Açores


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais D2D - Telecomunicações (M/F) Faro


(pt)

Teleperformance

Our Company Teleperformance Portugal is part of the worldwide leading provider of outsourced CRM and contact center services, serving companies around the world, providing superior results in customer care, technical support and debt collection programs. The Teleperformance Group operates about 98,000 computerized workstations, with more than 135.000 employees across 260 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Our Multilingual Operations in Portugal currently employ more than 1000 experienced professionals from 32 different countries, communicating in 23 different languages.

Vagas de German International Travel Advisor (M/F) Lisbon


(pt)

Emirates

Where could you be tomorrow? Tomorrow the world could be your office, You could be living in dynamic Dubai and traveling the world with colleagues from over 130 countries. Earning a competitive tax-free salary with shared furnished accommodation. And building a career with one of the fastest growing airlines in the world. From our base in Dubai, Emirates flies to more than 125 destinations in Europe, the Middle East, Asia, Africa, Australia, New Zealand and the Americas with an ultra-modern, all-wide-body fleet including our flagship A380 superjumbos. We are looking for exceptional people to join our award-winning team. You should share our unlimited curiosity, embrace of other cultures and passion for customer satisfaction. Our recruitment team will be hosting an Open Day to meet potential applicants in person. Please bring with you an updated CV along with passport-size and full-length photos. When: Tuesday 10th Septmenber 2013, 9:00am sharp Where: Hotel Porto Mare, Rua Simplício Passos Gouveia, 21, 9004-532 Funchal ,Ilha da Madeira, Portugal.

Vagas de Cabin Crew Open Day -10th September (M/F) Madeira


(pt)

Emirates

Where could you be tomorrow? Tomorrow the world could be your office, You could be living in dynamic Dubai and traveling the world with colleagues from over 130 countries. Earning a competitive tax-free salary with shared furnished accommodation. And building a career with one of the fastest growing airlines in the world. From our base in Dubai, Emirates flies to more than 125 destinations in Europe, the Middle East, Asia, Africa, Australia, New Zealand and the Americas with an ultra-modern, all-wide-body fleet including our flagship A380 superjumbos. We are looking for exceptional people to join our award-winning team. You should share our unlimited curiosity, embrace of other cultures and passion for customer satisfaction. Our recruitment team will be hosting an Open Day to meet potential applicants in person. Please bring with you an updated CV along with passport-size and full-length photos. When: Saturday 7th Septmenber 2013, 9:00am sharp. Where: InterContinental Porto Palacio das Cardosas Praça da Liberdade, 25 4000-322 Porto, Portugal

Vagas de Cabin Crew Open Day - 7th September (M/F) Porto


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial - urgente.

Vagas de Comerciais D2D - Telecomunicações (M/F) Grande Lisboa e Margem Sul


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais D2D - Telecomunicações (M/F) Açores


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais D2D - Telecomunicações (M/F) Faro


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial - urgente.

Vagas de Comerciais D2D - Telecomunicações (M/F) Grande Lisboa e Margem Sul


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais Venda Directa - Telecomunicações (M/F) Aveiro


(pt)

Atena RH

Seleccionamos Comerciais para comercialização de produtos na área das Telecomunicações no mercado residencial.

Vagas de Comerciais Venda Directa - Telecomunicações (M/F) Porto

Vagas de Emprego Turismo e Hotelaria

Local: EstrangeiroDescricao: Organization You will be working with a company dedicated to channelling holiday package deals through their website. Function As a German Travel Agent you will be responsible for: -Arranging flights, insurance and accommodation -Using a booking system (Amadeus) to secure holidays -Advising clients on travel arrangements, e.g. visas and passports -Sending out tickets to clients -Keeping clients up to date with any changes -Dealing with complaints or refunds -Ensuring the complete reservations cycle, from the first telephone contact received until the verification of the customer satisfaction Requirements Qualifications: -Education in Tourism and Hospitality is desired -A native level of German -An intermediate level of Spanish as a minimum (the 1 month training period will be given in Spanish) Experience: -At least 1 year experience in a travel agency, airline call centre, booking Call Centre or on line travel agency. Technical skills: -At least 6 months of working knowledge of Amadeus Offer -Initially 3 month contract + 6 with the possibility of permanent incorporation depending on your performance. -Competitive salary and benefits -International working environment -Young and dynamic team Apply in this ad or contact: Lucie Zylova (+34) 93 231 00 0Candidate-se a esta Oferta Local: PortoDescricao: Empresa e Função N-Ã-O é...